Susquehanna Koi - Koi Supplies - Quality Koi - Koi Ponds - Koi Dealer - Koi Pond Supplies

Orders & Delivery

Most Orders will ship within 24 -36hrs. Aquadyne Bead Filters take 1 to 3 weeks. Patio ponds filters take up to 2 weeks. FREE SHIPPING applies to continental US delivery addresses only and is via ground by the carrier of our choice.

Returns Policy

All returns must be pre-approved At Are Discretion.

Every return requires a return authorization number (RA) from susquehannakoi.com
Returns will be charged a restocking fee 0 through 20% plus shipping will be paid by customer.
All items must be in new, unused, untested condition. Items tested in any manner are not returnable
If product arrives to you damaged from shipping call us in 2 days.
All warranty claims will be handled with the product manufacturer.
To prevent any returns lets make sure you get the right things for your pond project the first time by Calling us at 443-502-2729

Sales Policy

Prices are subject to change without notice
To help ensure all orders are processed for our valued customers in the expedient manner possible, some products purchased from us may be shipped from different warehouses and therefore may arrive separately.

Sorry, no "rain checks" on advertised specials, clearance items, or out-of-stock products.

Store Hours

10AM-10PM Monday-Friday

Saturday Closed

Sunday11-5

Phone Number

443-502-2729